Save the leaving. Sell the staying.

An AI system inside the stack you already run — it keeps the customers trying to leave and sells to the ones who stay.

For founder-led D2C brands doing $100K–$1M a month.

Shaw Rana · Operator · @srana_x
The Problem

Your flows don't know your customers.

The member who stopped logging in and the one who just hit a tight month are two different conversations. Your automation sends both the same coupon. One of them charges back anyway.

Static Flow — every brand runs this

One trigger. One email. Every customer.

Trigger fires, sequence sends. No memory of who they are, no idea why they're leaving.

Subject: Wait! Here's 10% off 🎁
We'd hate to see you go! Use code STAY10 at checkout…
SENT TO 100% OF CANCELS · UNCHANGED SINCE 2024
Saivpoint — a live conversation

A path built for this customer, in the moment.

Reads what they bought, what they said, and why they're leaving, then routes the conversation that fits.

REFUND & CANCELLATION MODULEILLUSTRATIVE

The System

Four modules. Take the system,
or take what you need.

Everything integrates into your existing tools via API: Stripe, Shopify, Klaviyo, your helpdesk, your CRM. You don't switch software. You don't rip anything out.

01Save

Refund & Cancellation

When a customer asks to refund or cancel, the AI holds the conversation: clarifies, fixes the real problem, offers a pause or partial before a full loss. And when a refund is the right call, it gives one gracefully, before the request becomes a chargeback.

02Sell

Dynamic Upsell / Downsell

Plugged into the customer lifecycle. Reads what each customer purchased and the live conversation, then pitches the parallel product that actually fits, at the moment they're most likely to say yes.

03Sell

Winback

Lapsed customers get a real conversation grounded in their history with you, with an offer that reflects why they left. No drip sequence.

04Save

Checkout Recovery

Abandoned checkouts recovered conversationally, answering the objection that stalled the purchase instead of shouting a countdown timer at it.


How It Works

You hire me. We interview.
I build, run, and hand over.

Step 1 · Blueprint

Discovery interview

Stack & API audit, 90-day data pull, an opportunity map with dollar estimates per module, and the system design. Yours to keep even if we stop here.

$1,500–2,500 · credited
Step 2 · Build

~14-day install

Integration into your stack, AI conversations in your brand voice, a written guardrail layer (approved language, forbidden claims, human-handoff rules), tested on your historical scenarios.

$3–5K per module
Step 3 · Run

Monitored & managed

I operate the system: monitoring, monthly tuning, and a weekly plain-numbers ledger of saved $ and sold $. If it isn't obviously earning its keep by day 90, you walk and keep the system.

$1.5–3K/mo · 6-mo term
Step 4 · Yours

Month-6 review

Keep me on month-to-month, or take the handoff package: full documentation, credentials, and training for your operator. I don't build dependency. I build assets.

Renew or hand off

Pricing

Fixed prices, printed on the website.

No percentage-of-revenue deals, no "per resolution" games, no attribution arguments at invoice time. You know exactly what you pay. The ledger tells you exactly what you got.

Line itemPriceWhat you get

Blueprint

$1,500–2,500

Paid discovery: interview, stack audit, data pull, opportunity map, system design. Credited in full against your build.

Module build

$3–5K / module

Any of the four modules, integrated, voiced, guardrailed, and live in about 14 days.

Full system

$10–15K

All four modules as one install.

Management

$1.5–3K / mo

Six-month term with a 90-day checkpoint: if the ledger isn't earning it, you walk and keep the system.

Founding cohort: the first three clients build at roughly half price in exchange for case-study rights and references, and keep founder pricing for life.

The Ledger · My Own Brand · 2026

I run this on my own brand.
Here's what it did.

31%of the brand's revenue came in after checkout, driven by post-purchase conversations
11,000customer conversations handled by the AI since December
83%of those conversations were resolved by the AI alone, start to finish

Measured on my own brand, March to July 2026, straight from Stripe data. Full books open on the call.

Operator, Not Vendor

I built Saivpoint for myself first.

I run a profitable digital-offer subscription brand in one of the highest-refund, highest-chargeback verticals in e-commerce, and I needed a save desk that actually worked. The reply engine, the escalation desk, the upsell agent: they run live on my own customers every day. Clients get the system I trust with my own revenue.

And I'll tell you exactly what it is: AI, end to end, with human escalation rules in writing. No pretending there's a support team behind the curtain.

Shaw Rana Shaw Rana
Shaw Rana
Operator · Montréal
@srana_x

No number on this page is invented.

I publish measured production numbers or nothing. The three above are from my own brand's Stripe data. The rest of the books open on the call.

The ledger is plain arithmetic.

Saved $ and sold $, weekly, from your Stripe and your CRM. No modeled projections, no attribution theater.

High-risk verticals welcome.

Supplements, info-products, spiritual: the brands mainstream AI vendors won't touch are the ones I operate in. Chargeback ratios are treated as a first-class metric, not an afterthought.

Limited slots, on purpose.

This is a built-for-you system, personally managed. I take five clients, not fifty.

Fit

Built for some brands.
Honestly not for others.

A good fit

If most of these sound like you, book the Blueprint.

  • Founder-led D2C doing roughly $100K–$1M a month
  • Digital products, memberships, subscriptions — including high-risk verticals
  • Real refund and cancel volume — enough conversations to matter
  • Stripe or equivalent, plus API access to your email or SMS
  • You want to own the machine, not rent another tool

Not a good fit

I'll tell you this on the call too — it saves us both time.

  • Physical goods where refunds mean damaged boxes — there's little to save
  • Ticket deflection — that's a helpdesk feature, not this
  • No API access anywhere in your stack
  • Percentage-of-results deals — I don't do them, in either direction
Start With a Free Call

Find out what your post-purchase leak is actually worth.

Book a free 30-minute discovery call. I'll review what you have, tell you what I'd do about it, and send you the written research either way — whether we work together or not.

Book a free 30-minute discovery call